Customer Service

YourSolarLights.com is a company of Greebie, LLC. All the policies and rules outlined below for Greebie, LLC pertain to YourSolarLights.com.


Shipping & Delivery

Free Shipping

We are committed to providing you with the best possible prices. Hence, we offer free shipping on orders over $100 to customers residing within 48 continental United States (excludes Hawaii and Alaska). Unlike many other companies, who claim to have free shipping, we do not add shipping cost to our product prices. Free shipping is truly free for you.


Processing Time

Order processing time (or the time between order submission and order shipment) is generally 1-2 business days; although it is not uncommon for the order to leave on the same day. This time is allowed for our manufacturers to fulfill the order.


Shipments

As soon as your order leaves manufacturer's warehouse, you will receive a courtesy e-mail with the shipment tracking number. Some orders might arrive in several separate shipments due to fulfillment from separate manufacturers' warehouses. In such case you will receive tracking numbers for each shipment. Note: Separate shipments will not increase the shipping cost to you (the shipping cost will be as though there was only one shipment.)

Privacy & Security

Privacy Policy

Your privacy is important to us. This privacy statement explains how Greebie, LLC collects and uses personal information.


Greebie, LLC may collect and use such personal information as your name, home address, email address, phone number, payment information, transactional information, and any other information you provide. We assure you that we use this information with your privacy in mind. Greebie, LLC may use your personal information to personalize the website for you, enable your access to and use of the website services, send to you products that you purchase, send you statements and invoices, collect payments from you, or send you marketing communications. We ONLY share personal information with certain trusted third party companies (such as, shipping companies and product manufacturers) to ensure that your order is processed and shipped.


In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Greebie, LLC may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.


Email Communications

If you make a purchase at a Greebie, LLC company or subscribe to our newsletter, your email will be included in our list to receive communications about new products or special offers. If for any reason you do not wish to receive such communications from us, you will have an option to unsubscribe. Please contact our customer service with any questions. We assure you that we do not collect or use for marketing the information we receive through your use of our 'e-mail a friend' feature.


Securing Your Data

Greebie, LLC will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information by storing all the personal information you provide on our secure servers. In addition, information relating to electronic transactions entered into via this website will be protected by encryption technology.


Privacy Policy Updates

Greebie, LLC reserves the right to update this privacy policy by posting a new version on this website.

Terms & Conditions

By using a Greebie, LLC website, you accept the following Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this site.


Privacy Policy

You understand and agree with our Privacy Policy, including our email marketing communications.


Product Descriptions & Specifications

Greebie, LLC endeavors to provide you with accurate product information. If, however, for any reason, we find that specific product information (which includes price) is inaccurate, we reserve the right to cancel and refund any order.


Reviews and Comments

Greebie, LLC has the right to use, reproduce, modify, distribute, and display content and material that you post or submit on our website.


Copyright

All content on this website, such as graphics, images, and text is the property of Greebie, LLC and protected by copyright laws. You may not copy, modify, or publish the content of this website. Copyright 2009 Greebie, LLC. All rights reserved.

Returns & Replacements

Shipment Problem Resolution

We are committed to fulfilling your orders correctly. Upon receipt of your order, it is your responsibility to examine the contents of the package. If you find something missing or wrong with the item(s) you ordered, you may be entitled for a replacement or a refund. Before shipping the order back, please contact our customer service immediately for return instructions and return authorization number. Shipping and handling charges are non-refundable. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you desire a refund and you paid for your order by credit card, a credit will be issued and will appear on your billing statement. If you paid with PayPal, you will receive a refund back to your PayPal account.


Warranty Problem Resolution

Before purchasing a product, please note its warranty duration. If, during the use of the product, you are experiencing problems with it, your product may be replaced under warranty (if it is not past the warranty time.) Before shipping the product back, please contact our customer service. Shipping charges are non-refundable.

Orders & Order Updates

When you place an order with a Greebie, LLC company, you may either check out as a guest or create an account for your convenience. In either case, you will receive an email containing a transcription of your order. You will also receive order updates, such as, out of stock products and shipment(s) tracking information. If you create an account with us, you may also view and track your order by logging into your account at any time.
Payments & Pricing

Payments

We accept all major credit cards (Visa, MasterCard, Discover, American Express) and PayPal. For your online security, your payments will be processed with an encrypted technology through a secure server (you should see a security icon at the bottom of your screen during checkout.) Please note that the charge for your purchase will appear on your credit card statement or PayPal account as Grebie, LLC. Because our company is registered in the state of Utah, all Utah residents will be charged a sales tax.


Pricing

Greebie, LLC is dedicated to providing you with great prices. At Greebie, LLC companies you will always find deals, sales, and special offers. While there are some on-going special prices, there are many that expire. It is your responsibility to check for expiration dates on deals to get the best value out of the products we offer. Greebie, LLC reserves the right to end any sale, deal, or special offer early if it is necessary to the company. Any orders placed before the end of the sale, will still be processed at sale prices.